Delivery & Return Details
Some of our products are special order only, and are hand made, on these items, we aim to get them to you within 28 days. All other lines shown on the website are in stock and ready to dispatch. We always send you an email on day of dispatch. All our Pet Beds and Expensive items are sent via Courier and will require a signature on delivery. Please provide us with an address (preferably a business address/your place of work) where someone will be available to sign.
- Standard Delivery
- Off-Mainland Surcharges
- Saturday Delivery
- Order Tracking
- Missed Deliveries
- Returned Items
Standard Delivery
Our Charges: £2.99 for orders under £60 (Free for orders over £60)
Delivery Times: Monday to Friday
Areas: UK Mainland (Non-surcharge areas)
Orders will normally be dispatched within one working day of receipt via a 72hour courier service, so you can expect your goods to be arrive within 3 days. In the event that a product is out of stock, it will be highlighted when you place your order, and we can advise you of an estimated time of delivery, should you wish to proceed, just contact us on 07913 754178. (Surcharges apply for deliveries to Northern Ireland, Isles of Scilly, Isle of Man, Scottish Highlands & Islands, Jersey, Guernsey & Southern Ireland) please read below for your applicable postcodes.
Off-Mainland Surcharges
Surcharges apply for deliveries to Scottish Highlands & Islands, Northern Ireland, Isles of Scilly, Isle of Man, Jersey, Guernsey & Southern Ireland) please read below for your applicable postcodes.
Scottish Highlands and Islands Deliveries
Charge: £11.99
Times: Monday – Friday
This area is defined by the following postcodes: IV(all), HS(all), KA27 to 28, KW(all), PA20 to 49, PA60 to 78, PH17 to 26, PH30 to 44, PH49 to 50 and ZE.
Northern Ireland, Isle of Man & Isles of Scilly
Charge: £14.99
Times: Monday – Friday
Please select the appropriate Delivery cost option from the drop down delivery menu on the checkout page. Delivery Costs can depend on the content & size of your order, as a general rule of thumb 3 items would be £14.99 more than 3 items please call us to confirm delivery costs on 07913 754178.
Channel Islands (Jersey & Guernsey) & Southern Ireland
Charge: Standard rate £14.99 applicable for up to 3 items
Times: Monday – Friday
Delivery Costs can depend on the content & size of your order, as a general rule of thumb 3 items would be £14.99, more than 3 items please call us to confirm delivery costs on 07913 754178.
Saturday or 24 hour Deliveries
We do not offer Saturday or 24 hour Delivery as an option on our website, however if this is urgent or Saturday is the only day you can accept delivery, please call us on 07913 754178 and we can quote a delivery cost and sort this service for you.
Order Tracking
Orders are trackable online. After you have placed your order an email will be sent to you detailing how to track your order. Please allow 24hrs before tracking.
Missed Delivery
In the case of a missed delivery, please contact the Courier immediately to arrange a re-delivery or collection. Please note you cannot request a re-delivery on a Saturday.
If delivery is attempted and no-one is in to sign, a card is usually left by the courier. After 3 failed delivery attempts your items can be returned to our warehouse if not collected from the courier by yourself within a reasonable length of time . If an item is sent back to us as a result of failed delivery this will incur a delivery charge to you of a minimum of £10 to cover the cost of return and redelivery.
Returned Items
If an item is returned we reserve the right to cancel the order and refund minus £10 to cover cost of return and administration.
More Information
